Terms & Conditions
Placing an Order
By shopping with us, you agree to our terms and conditions. These may be updated from time to time, so please check before placing your order. When you order, you’re confirming that your details are true and complete.
Order Process
Once you’ve placed your order, you’ll get a confirmation email with your order summary. Your order isn’t final until it’s been dispatched – you’ll receive a second email when it’s on its way. If your order includes items sent separately, each shipment forms its own contract.
Availability & Pre-Orders
We do our best to keep stock info and pricing up to date, but sometimes errors happen. If we spot an issue with your order, we’ll let you know right away.
Pre-order items are shipped together with anything else in your order unless you ask otherwise. Dates are estimated and may change.
Marketplace Orders
Some items are fulfilled directly by our trusted suppliers. These may arrive separately, via different couriers, and might take a little longer. This will always be made clear before checkout.
Changing or Cancelling Orders
Need to make a change? Email us at hello@tinkerandtot.co.uk within 1 hour of ordering (during business hours). Once an order begins processing, we may not be able to make changes or cancel it.
Marketplace orders are processed quickly and often can’t be changed or cancelled once submitted. You can refuse delivery or return the item at your own cost if needed.
Payments
We accept all major payment methods and run checks to protect against fraud. If payment is declined, the order won’t be processed.
We also offer Clearpay (4 payments over 6 weeks) and Klarna (Pay in 3 or Pay in 30 Days). These are subject to each provider’s terms.
Discounts & Offers
Promo codes apply to new online orders only and can’t be combined. Some exclusions apply (e.g., sale items, books, new season clothing, and Marketplace items). If part of your order is returned, the value of the discount will be adjusted accordingly.
Gift Cards
Gift cards are sent digitally and valid for 12 months. They can be used on any item on our website but can’t be refunded, transferred, or exchanged for cash.
Competitions & Giveaways
Open to UK & Ireland residents aged 18+. Winners will be contacted within 14 days of the giveaway closing. Prizes can’t be exchanged or transferred. These promotions aren’t sponsored or endorsed by Instagram, Facebook, or any third party.
Your Data & Privacy
We only use your information to fulfil your order or help with your purchase. We’ll never sell your details. We don’t store your card info. For full details, see our [Privacy Policy].
Legal Bits
These terms are governed by English law. If any part is found invalid, the rest still stands. Our liability is limited to the value of your order (except where the law says otherwise).